Question 1

How do I book a stay for my dog?

Accepted Answer

Through your Pet Exec account app. If your dog’s vaccinations are out of date according to our records, you will need to have them updated before you are able to schedule boarding. If you have not received log in information for your Pet Exec account, please inquire at the reception desk.

Question 2

What happens if there is no availability?

Accepted Answer

Our maximum capacity is 18 dogs. This is to ensure the safety and comfort of all the dogs boarding with us. If we are at capacity during the time you have requested the Pet Exec app will notify you and ask you to choose different dates. NOTE we fill up very fast during holidays, weekends, and summer.

Question 3

When are the drop off and pick up times?

Accepted Answer

Monday through Friday (unless stated otherwise for days we are closed), the times will be between 9:00am and 4:00pm. Saturdays, Sundays, and Holidays are 9am OR 5pm. These specific times on the weekend are when the doors will be opened.

Question 4

What items should I bring for my dog?

Accepted Answer

We require that you bring your dog’s specific food, treats, and/or medications. We do not require beds, crates, bowls, or toys, however we will gladly take them to make your pet feel more comfortable during their stay. We do not allow rawhide treats or toys, or anything that could be a choking hazard. We do have a refrigerator and freezer available for medications and raw diets.

Question 5

Where do they stay at night/during the day?

Accepted Answer

Each dog is housed in their own 4x8’ kennel provided with clean raised water and a kennel deck. We do have half kennels available for multi dog households and smaller dogs. The dogs primarily stay in the kennels if you have opted for regular boarding, but do go out for walks throughout the day. If your dog is currently approved for our daycare, you may opt for our Boarding with Daycare option, with an additional cost of $10 per day. If your dog is not currently an approved member of our daycare, please contact us about having your dog attend K9 Camp socialization training prior to boarding to attempt to become a Daycare pack member.

Question 6

What is the difference between regular boarding and boarding with training?

Accepted Answer

Regular boarding includes your dog being fed and walked at various times throughout the day. Medications are provided as needed as well as a daily visual safety/health checks. Boarding with training includes a multitude of options. Typically we ask that you meet with a trainer prior to boarding to discuss the top 3 issues you would like to work on, this can be and is not limited to obedience, destructive behaviors, socialization, aggression issues, etc. You will be given a full report at the time of pickup along with suggestions to continue the training once you leave. This ensures that your dog will be receiving training every weekday. Boarding with training is not available on weekends.

Question 7

When is grooming offered?

Accepted Answer

Please contact The Groom Room (Briana) at (339)203-0283 for all grooming appointments. Grooming is charged and paid separately to The Groom Room.

Question 8

Can I call and check up on them?

Accepted Answer

Yes, you may call and check up on your pets as frequently as you like. Our phones are monitored Monday through Friday from 7:00am to 6:00pm. If we do not answer please leave a detailed message and we will return your call at our earliest convenience. E-mail is also a good way to receive an update, at: office.k9topperformance@gmail.com.

Question 9

How does your pricing work?

Accepted Answer

Regular Boarding is $50.00 per calendar day. Boarding with Daycare is $60.00 per calendar day. Boarding with Training is $70.00 per calendar day. Example: I dropped my dog off at 3pm Monday September 1 st and I am picking them up at 9am Wednesday September 3 rd and I have opted for regular boarding. How much would I owe? The price is set at $50.00 for 3 calendar days of boarding, therefore the total would be $150.00.

Question 10

Is there anyone overnight? What if my dog needs medical attention?

Accepted Answer

We do not stay here overnight. We are here as early and as late as possible. There are alarms and cameras to ensure the safety of your pet. If for any reason at all we feel that your pet needs medical attention, depending on the severity of the issue, the owner followed by the emergency contact will be notified of the issue. If the dog does need to see a Vet the owner is liable to pay all medical fees ensued by the visit. Compensation for the vet bill will be added to your boarding fee at the time of pick up.

Question 11

If your dog needs to take medications during their stay

Accepted Answer

You will need to provide whatever treat/food product your dog uses to take their medication (ie: peanut butter, cheese, pill pockets, etc). Or you are welcome to purchase a bag of pill pockets from us (a $10 charge will be added to your boarding invoice).